MCITP Enterprise Support Technician

Overview

The Microsoft Certified IT Professional (MCITP) credential is the premier certification to highlight a professional's area of expertise, such as database administration, database development, business intelligence, messaging, or support.

Who's It For?

A Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) possesses the high level of knowledge and skills needed to support end users in medium-sized or enterprise environments with the most critical and difficult support issues. This includes the knowledge and skills to diagnose and resolve all types of desktop support issues, as well as issues involving mobile and personal devices.

Prerequisites

Successful candidates will also prove their expertise in installing and configuring hardware devices and drivers (including mobile and personal devices), troubleshooting hardware devices and drivers (including mobile and personal devices), escalating complex issues to the appropriate administrator (for example, Server Administrator, Network Administrator, or Desktop Configuration Administrator), installing and testing department-specific and line-of-business (LOB) applications on end-user computers, making necessary changes to end-user desktops, and re-imaging end-user desktops on an as-needed basis.

Path To Certification

MCITP candidates must first achieve MCTS certification for Windows Vista and then pass one additional exam.
 

Required exams for MCITP: Enterprise Support Technician (One exam plus MCTS prerequisite)	Related Courses	Search Dates
Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians	Course 5105: Deploying Windows Vista Business Desktops (2 days) Course 5118: Maintaining and Troubleshooting Windows Vista Computers (3 days) Course 5119: Supporting Windows Vista Computers with Desktop Images and Application Packages (2 days)	Dates Dates   Dates