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Course Catalog Search New Horizons Southern California
Search our course catalog using a keyword search or the advanced search options below. Search thousands of technical, applications and business skills courses by entering the Course Title, Course Number, Learning Method, Field of Study or Product Vendor.
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ITIL 2011 Managing Across the Lifecycle (Rev 1.6)
- The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course
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ITIL Capability - SOA 2011 Objectives
- This 5 day course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Service Offerings and Agreements of services and service delivery.
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3
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ITIL Foundations 2011 Edition
- This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL 2011 Edition.
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3
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4
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5
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5
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ITIL Intermediate Service Operation 2011 Edition
- SO (Service Operation) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares students to take the ITIL® v3 Service Operation Intermediate exam as well as proving valuable workplace knowledge.
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4
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ITIL Intermediate Service Transition 2011 Edition
- The ITIL® v3 (version 3) ST (Service Transition) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Transition Intermediate exam.
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4
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ITIL Practitioner Configuration Management
- This course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Configuration Management process.
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3
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ITIL Practitioner Problem Management
- This course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Problem Management Process.
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3
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ITIL Practitioner Service Desk & Incident Management
- This course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Service Desk and Incident Management process.
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3
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ITIL Practitioner Service Level Management
- This course provides practical guidance on the design, implementation, and integration of an ITIL-based Service Level Management Process, within the context of an organization’s overall business focused Services Framework.
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3
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ITIL Service Management Essentials
- Service Management Essentials is intended to introduce students to the essential concepts associated with the IT Infrastructure Library (ITIL) and prepare students to take the (optional) ITIL Foundations Certification Examination.
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2
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ITIL Service Manager - Certification Program
- This course prepares students to sit the Manager's certificate in IT Service Management. The program includes lectures, case studies, assignments, and examinations. The course includes: two 5-day sessions, 1-day review, and 2/half days of proctored exams.
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13
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ITIL v2 Foundations
- This course introduces students to the fundamentals of IT Service Management.
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2
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ITIL v3 Foundation Bridge
- The ITIL v3 Foundation Bridge Course is a one-day, instructor-led course introducing ITIL v3, focusing on how it differs from ITIL v2.
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5
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