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ITIL Training and Certification
Southern California

New Horizons Southern California ITIL training and certification classes will show you how to align your business needs and goals with your IT services and prepare for ITIL Certification.

Learn procedures and best practices drawn from years of experience in both public and private sector organizations. Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.

ITIL Training Southern California

New Horizons Southern California ITIL courses will teach you everything you need to know about ITIL implementation and help prepare you for your certification exams.

ITIL Course Topics Include

• How to reduce IT costs
• How to improve IT services through proven best practice processes
• Improving overall customer satisfaction
• Implementing ITIL standards
• How to improve IT productivity
• And much more...

ITIL Courses

ITIL® is a registered trademark of the Cabinet Office.
The Swirl logo™ is a trademark of the Cabinet Office.

ITIL Certification

To earn your ITIL certifications, start with training from New Horizons Southern California. Our courses will provide you with the skills and knowledge you need to pursue ITIL certification.

ITIL Certification is broken down into five levels. This modular approach allows the student to build a foundation and then specialize in advanced concepts.

ITIL Foundation

Establish a foundational level of knowledge of ITIL concepts. Anyone interested in ITIL principles should start with the ITIL Foundation course and certification. ITIL Foundations is a prerequisite for all other ITIL certifications.

ITIL Intermediate Level

Advance your ITIL knowledge with intermediate level ITIL certification. Intermediate Level certification consists of multiple modules and paths that the candidate may select.

ITIL Managing Across the Lifecycle

This is the final required module that all candidates must pass prior to advancing to the ITIL Expert level.

ITIL Expert Certificate

Demonstrate expert level knowledge. Requires multiple certification exams and credits.

ITIL Master Qualification

The ultimate ITIL Certification.

ITIL® is a registered trademark of the Cabinet Office.
The Swirl logo™ is a trademark of the Cabinet Office.

About ITIL

The Information Technology Infrastructure Library (ITIL) are a set of standard practices or core publications originally developed in the 1980s as the need for standard practices in IT developed. The UK Government’s Central Computer and Telecommunications Agency developed the set of IT best practices recommendations.

Over the years, and as IT and organization needs have changed, the IT Infrastructure Library has been updated and modified accordingly. The most recent set of standards were released in July of 2011 and are controlled by the Cabinet Office.

The ITIL 2011 edition consists of five core publications:

• ITIL Service Strategy
• ITIL Service Design
• ITIL Service Transition
• ITIL Service Operation
• ITIL Continual Service Improvement

ITIL® is a registered trademark of the Cabinet Office.
The Swirl logo™ is a trademark of the Cabinet Office.