Below are New Horizons Los Angeles & Orange County Cancellation and Refund Policies.
If you have any questions, please do not hesitate to contact us.
Standby
15 minutes late = risks losing seat to a Stand-by student.
30 minutes late = reschedule. A no-show fee will apply.
(Student is ultimately responsible for confirming themselves.)
Coupons = valid 12 months from invoice, non-transferable.
Clubs = individual on invoice, non-transferable, starts of invoice.
Premium class = multiple coupons will be pulled for enrollment.
Retakes are enrolled as a Stand-By, student brings own book, additional fees may apply (LMS fee, LOD fee, etc.).
** Open enrollment classes are subject to change**
Reschedule Policy
2 business days notice (start time/start time). If rescheduled 2 business days prior to class date = No charge or coupons will be returned .
Less than 2 business days prior to class, Full Charge or coupons will not be returned .
RED HAT classes = 15 business days. 1 re-schedule is permitted. Software Assurance Training Vouchers = Should student No Show or cancel during the week of class or cancel less than 2 business days prior to class date, the company is responsible for 100% MSRP ($495/day), Term Net 30.
Open Enrollment Cancellation
Notify New Horizons ASAP at (888)825-6684 or Written notification:
enroll@nhsocal.com to avoid penalties.
- Need 48 hour notice (start time to start time)
- If cancelled 48 hours prior to class date = no charge.
- If paid with coupons = coupons will be returned pool.
- If less than 48 hours prior to class date = Full Charge
No-Show
Failure to notify of student’s intent to cancel will result in the company being charged in-full for the class. If the class was paid for with coupons, they will NOT be returned to the coupon pool, if paid with a seat license, a day will be removed.
Microsoft Software Assurance Training Vouchers (SATV) Cancellation Policy
The policies below apply to ALL Microsoft Technical classes that are utilizing SATV for the payment process.
Should a student 'no-show' or cancel during the week of class or cancel less than 2 business days prior to class date, the company is responsible for 100% MSRP ($495/day), term net 30. Failure to pay will result in cancellation of any current and future company enrollments and the case will be sent to collections.
Students are allowed up to One (1) reschedule per class up until 48-hours before course start date. Any reschedules after that point will incur a processing fee equal to 50% of the published course price (MSRP). The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within six-months of original invoice date.
The client understands this form shall be an agreement between New Horizons and their company, and as a qualified signature for said company, is responsible for the tuition, and shall make all personnel/employees aware that refunds will be made to the company. All reasonable discounts per New Horizons, are void if portions of the above training are cancelled. New Horizons guarantees only those services set forth in this agreement.
Client agrees not to hire any New Horizons employee for (1) year after the completion of the training ordered under this Agreement. In the event client breaches this provision, client agrees to pay New Horizons, as liquidated damages, an amount to 40% of the annual salary of the person hired.