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New Horizons Case Studies



Since 1982, New Horizons has provided innovative learning solutions that have transformed businesses, large and small.

On this page, you will find case studies that showcase our innovative delivery methods, customized training solutions, certified instructors, and vendor-authorized content.

Read how companies such as Cornell University, Kendle, Dunkin Donuts, Blattner Brunner, 1-800 Flowers, SOUTHCOM, Bowne, Wood Personnel and others increased productivity, improved collaboration, save time and money, and delivered a consistent learning experience to geographically dispersed staff.

From Navy to Network Engineer

When Fernando DeCoster retired from the U.S. Navy he recognized the opportunity for growth and development in the thriving San Diego technology market. He built his IT knowledge through a series of training at New Horizons Southern California. Since obtaining certification success, Fernando spearheads a variety of projects as a Network Engineer.

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Certifying an Entire IT Team Improves Performance & Productivity

Marlene Martinez, a Facility and IT resource supervisor and Information System Security officer for a homeland security company, decided to bring further knowledge to her entire IT team. "We needed somebody on the team with these skills," stated Marlene. Through Microsoft Training at New Horizons Southern California, Marlene's IT team is more confident, more productive and better prepared going into IT challenges.

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Customer Service and Process Improvements Revamp County of Los Angeles

The Los Angeles County Registrar – Recorder/County Clerk’s office recently went through a training projects in which they improved their online processing time from 17 days to 1 day! Employees are more efficient and confident, one stating “the [time] pressure is gone and I can do it all now”. Customers benefit with record certificate times, usually within under 1 week. This success and customer service has been recognized for its advancements by the county board with the Special Talents for Achieving Remarkable Services (STARS).

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Qualcomm Achieves Signifigant Cost Savings and Improved Performance with Red Hat Enterprise Virtualization

Case Study: Qualcomm and Enterprise Virtualization

Qualcomm realized in the early 2000s that without virtualization, it would not be able to build IT capacity quickly enough to respond to its vast growth. Qualcomm also understood that virtualization would reduce the cost of its expansion, as it would cut the datacenter footprint required as well as cooling and heating costs. Qualcomm had prior success with Red Hat as it used Red Hat Enterprise Linux to run a diverse set of applications and workloads, file-serving and database workloads, and customer-service applications--most of which were Java-based. In the first five years since deploying Red Hat Enterprise Linux, Qualcomm experienced a 600 percent growth with its servers running Red Hat Enterprise Linux. Qualcomm continues to succeed and stay ahead of the learning curve with training at New Horizons of Southern California.

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Symantec's Data Center on VMware VCloud Suite

Symantec implemented a software-defined data center architecture based on VMware vCloud® Suite to speed creation of new test environments. It is currently scaled to support more than 200,000 virtual machines, one of the world’s largest software-defined data center deployments based on VMware vCloud Suite to date.

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Disney Interactive Chooses Citrix Platform

Disney Interactive entertains kids, families and Disney enthusiasts everywhere with interactive entertainment across all digital media platforms, including mobile, social and console games, online virtual worlds and Disney.com and the “Moms and Family” network of websites.

When the Disney Interactive team considered building a private cloud, achieving faster time-to-market for its products and applications, reducing the total cost of ownership of its infrastructure and increasing operational efficiencies in its datacenter were the three critical goals. Disney Interactive was looking for a solution suitable for the company’s media/entertainment markets and able to provide the flexibility specific to its R&D and innovation efforts. The goal was to free engineering staff by empowering them with tools to automate many of the operational tasks that were done manually. Disney Interactive was also looking to eliminate discrepancies between its development and production environments and achieve consistency in its platform.

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Mentored Learning Allows Cornell University to Maintain Productivity During Training

Debra Howell, Associate Director of Information Technology for Cornell University, has a very straightforward training policy for her staff - within 18 months of hire, all Systems Administrators must get their Microsoft Certified System Engineer (MCSE) certification and all Desktop Support personnel must get their Microsoft Certified Systems Administrator (MCSA) certification. Being a highly regarded educational institution, it is not surprising that Cornell would value employee training, however, having staff in training when your job is to keep the entire technology infrastructure up and running is not easy.

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A Revolutionary Learning Method Solves Training Challenges Commonly Faced by Information Technology Managers

Kendle, one of the world’s leading global clinical research organizations, was challenged with the same training issues faced by most organizations: how to measure a return on their training investment, how to get employees the specific skills needed - quickly, and how to maintain productivity during training.

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Custom Training Solution Enables Dunkin Donuts to Successfully Implement New Online Ordering System in 2,500 Stores

Dunkin Donuts purchased a new online ordering system and needed a new training program to train 2,500 Dunkin Donuts locations across the U.S. in 3 months. New Horizons worked with Dunkin Donuts to create a custom training course that consisted of two hours of instruction and two hours of hands-on practice in order to increase comprehension and retention of the material.

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Microsoft Office 2007 Training Creates a More Efficient, Connected and Positive Workforce at Blattner Brunner

Blattner Brunner is a full service advertising and marketing agency, with three office locations across the United States housing approximately 150 PC workstations. Due to the large number of remote personnel that need to stay connected with the various functions and departments within the agency, Blattner Brunner made the decision to implement the Microsoft Office 2007 suite as its core integration and workflow management platform.

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New Horizons Training Results in 15,000 Hours of Productivity Savings Annually for 1-800 Flowers

Analysis showed that a 1-800 Flowers worker who completed the New Horizons training improved their productivity by 15 minutes per day. Over a year, that is the equivalent of 15,000 hours of productivity savings which equates to $276,000 in cost savings due to the training. The performance gain is nearly a 6 to 1 benefit to cost ratio.

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SOUTHCOM Completes an Information 100% Certification Rate: Results Validate Compliance with DoD Directive 8570 Requirements

New Horizons created a comprehensive Information Assurance certification training plan for SOUTHCOMM in compliance with DoD Directive 8570. The private course was delivered locally in a 6-day bootcamp format consisting of daily assessments and exam cramming sessions. The solution met the primary goal of providing validation through certification in a very short time-frame. In fact, the program was so successful that all personnel completing the program achieved certification on the first attempt.

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Bowne Successfully Completes an Organization-Wide Conversion Project and Saves Money Doing It!

New Horizons Professional Services team worked with Bowne to tailor a solution to their specific business, learning and learning management needs. With New Horizons as their training partner, Bowne was able to save $54,000 in training costs and was able to concentrate all of their efforts on the software conversion. Additionally, through the contracting of trainers with similar skill sets delivering the same content at locations across the country, Bowne received the added benefit of consistency in content and delivery at a nationwide level.

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Microsoft Certification Leads to Savings for Employer and Promotion for Employee

Wood Personnel assigned their computer specialist to migrate the company’s network and deploy necessary software. Once migrated and deployed, the computer specialist would need the advanced knowledge for the long-term network management. Wood provided training through New Horizons Computer Learning Centers, where the specialist gained extensive skills on the Microsoft Windows® Platform, server software and earned her Microsoft Certified Systems Engineer (MCSE) credential.

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The Cafaro Company Successfully Completes a Company-Wide Training Initiative Resulting Fewer Help Desk Calls and Increased Employee Productivity

New Horizons created custom course materials to fit within Cafaro’s standard operating procedures. The curriculum was developed by interviewing subject matter experts within the company so that the content addressed job roles specific to the customer. A private training event was conducted to ensure all employees received uniform training.

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The New England Media Group Successfully Builds a Customer-Centric Sales Force through Training

New Horizons created a custom course to teach the technical aspects of a customized version of a Customer Relationship Management System while shifting the mindset of the existing sales staff to use the technology to drive sales.T raining was delivered in the classroom for local employees and via Online LIVE (New Horizons synchronous eLearning offering) for employees located throughout the U.S.

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Russell Corporation Finds a Solution to Ensure Sarbanes-Oxley Compliance

New Horizons created custom course materials to cover specific SOX compliance issues. Course content and delivery were designed to ensure employees fully understood and retained knowledge regarding correctly performing procedures within SOX regulations. Training was delivered via Online LIVE (New Horizons synchronous eLearning offering) to provide consistent training to all staff worldwide, which could be recorded for review and new employees.

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Business-Focused Training Speeds Learning, Commitment to Change for Cosmetics Firm

To improve collaboration and effectively manage change, New Horizons delivered a Microsoft Business Skills series course, Team Collaboration Using Microsoft Windows SharePoint Services. The course offered hands on experience in a simulated work environment, discussions, and lecture material resulting in greater team collaboration, rapid deployment, employee commitment, and improved productivity.

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