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Cancellations & Refunds


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Below are the New Horizons Computer Learning Centers of Southern California Cancellation and Refund Policies.

If you have any questions, please do not hesitate to contact us.

Standby

  • If a student is 15 minutes late, they risk losing their seat to a standby student.
  • If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply.
  • Students are ultimately responsible for confirming themselves.
  • Retakes are enrolled as a Stand-By, student brings previously issued courseware, additional fees may apply (LMS fee, LOD fee, etc.).

** Open enrollment classes are subject to change**

Open Enrollment Cancellation/Reschedule Policy

Notify New Horizons ASAP at 888-825-6684 or Written notification: enroll@nhsocal.com to avoid penalties.

For open enrollment classes, ten (10) business days’ notice is required to reschedule a class with no additional fees.

In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of class price will be due according to date of original invoice or date of Term Net 30. If class is paid for with coupons, those coupons will be forfeited. If class is paid for with a seat license, those days will be removed. In case of a Premium class, multiple coupons will be pulled.

Dedicated Class, Onsite Class or Room Rent Cancellation/Reschedule Policy

Notify New Horizons ASAP at 888-825-6684 or Written notification: enroll@nhsocal.com to avoid penalties.

If rescheduled with no fewer than fifteen (15) business days before scheduled date, an administration fee of 10% will be added to the purchase amount. If rescheduled with fewer than 15 days in advance of scheduled date, 100% of the class price will be due by date of originally scheduled class.

Red Hat Cancellation/Reschedule Policy

Red Hat policy dictates that fifteen (15) business days’ notice is required to reschedule with no additional fees. Only one (1) reschedule is permitted. Rescheduling with less than fifteen (15) business days’ notice will incur a processing fee equivalent to fifty percent (50%) of the published course price (MSRP). New class date must be given at time of reschedule, and class must be completed within one (1) year of original invoice date.

Student substitutions can be made no less than 48 hours before the start of the class.

In case of a no-show, no refund or reschedule will be provided, and payment will be forfeited.

Microsoft Software Assurance Training Voucher (SATV) Cancellation/Reschedule Policy

If class is paid for using Microsoft Software Assurance Training Vouchers (SATVs), ten (10) business days’ notice is required to reschedule without additional fees.

In case of a no-show or cancellation with less than ten (10) business days’ notice, 100% of class price ($495 per day per student) will be due according to date of original invoice or date of Term Net 30. Any coupons used will not be returned to the coupon pool. If a seat license was used, the client will forfeit those days. For premium classes, multiple coupons will be pulled.

Students are allowed up to One (1) reschedule per class up until 48-hours before course start date. Any reschedules after that point will incur a processing fee equal to 50% of the published course price (MSRP). The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within six-months of original invoice date.

Online Anytime (OLA) Cancellation/Enrollment Policy

Online Anytime (OLA) keys are activated upon receipt of payment, and are valid for one (1) year. Once a key has been activated, it cannot be cancelled. Keys are valid only for the individual on the invoice, and are non-transferrable. Enrollment begins on date of invoice and ends twelve (12) months from invoice date.

No-Show

Failure to notify of student’s intent to cancel will result in the company being charged in-full for the class. If the class was paid for with coupons, they will NOT be returned to the coupon pool, if paid with a seat license, a day will be removed.

Refund Policy

It is New Horizons Computer Learning Centers of Southern California’s policy that all sales are final.

General Policies

Failure to pay will result in cancellation of any current and future company enrollments and the case will be sent to collections.

Coupons are valid for 12 months from invoice date, and are non-transferable.

Clubs are limited to the individual on the invoice, are non-transferable and start on the date of invoice.

Premium classes will have multiple coupons pulled for enrollment.

The client understands that signed order agreements shall be an agreement between New Horizons and their company, and as a qualified signature for said company, is responsible for the tuition, and shall make all personnel/employees aware that refunds will be made to the company. All reasonable discounts per New Horizons, are void if portions of the above training are cancelled. New Horizons guarantees only those services set forth in the agreement.

Client agrees not to hire any New Horizons employee for (1) year after the completion of the training ordered an Order Agreement. In the event client breaches this provision, client agrees to pay New Horizons, as liquidated damages, an amount to 40% of the annual salary of the person hired.