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Times Course Title Duration Outline
ITIL 2011 Managing Across the Lifecycle (Rev 1.6)  - The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course
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0.0 Day(s) Add To Cart Outline
ITIL Foundation 2011 Objectives  - 
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3 Day(s) Add To Cart Outline
ITIL Practitioner Configuration Management  - This course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Configuration Management process.
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3 Day(s) Add To Cart Outline
ITIL Practitioner Problem Management  - This course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Problem Management Process.
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3 Day(s) Add To Cart Outline
ITIL Practitioner Service Desk & Incident Management  - This course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Service Desk and Incident Management process.
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3 Day(s) Add To Cart Outline
ITIL Practitioner Service Level Management  - This course provides practical guidance on the design, implementation, and integration of an ITIL-based Service Level Management Process, within the context of an organization’s overall business focused Services Framework.
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3 Day(s) Add To Cart Outline
ITIL Service Management Essentials  - Service Management Essentials is intended to introduce students to the essential concepts associated with the IT Infrastructure Library (ITIL) and prepare students to take the (optional) ITIL Foundations Certification Examination.
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2 Day(s) Add To Cart Outline
ITIL Service Manager - Certification Program  - This course prepares students to sit the Manager's certificate in IT Service Management. The program includes lectures, case studies, assignments, and examinations. The course includes: two 5-day sessions, 1-day review, and 2/half days of proctored exams.
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13 Day(s) Add To Cart Outline
ITIL v2 Foundations  - This course introduces students to the fundamentals of IT Service Management.
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2 Day(s) Add To Cart Outline
ITIL v3 Foundation Bridge  - The ITIL v3 Foundation Bridge Course is a one-day, instructor-led course introducing ITIL v3, focusing on how it differs from ITIL v2.
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ITIL® Expert Managing Across the Lifecycle (2011 Edition)  - This course offers candidates the ability to achieve the ITIL® Expert certification upon passing the ITIL® Managing Across the Lifecycle exam as well as providing valuable knowledge that can be implemented in the workplace.
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4 Day(s) Add To Cart Outline
ITIL® Foundations 2011 Edition  - This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 Edition.
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3 Day(s) Add To Cart Outline
ITIL® Intermediate Continual Service Improvement 2011 Edition  - The ITIL® CSI (Continual Service Improvement) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Continual Service Improvement intermediate exam.
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4 Day(s) Add To Cart Outline
ITIL® Intermediate Operational Support & Analysis 2011 Edition  - Students will learn the OSA (Operational Support & Analysis) part of the ITIL® v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL® v3 Operational Support & Analysis Intermediate exam.
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5 Day(s) Add To Cart Outline
ITIL® Intermediate Planning, Protection & Optimization 2011 Edition  - PPO (Planning, Protection & Optimization) course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares Students to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam.
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5 Day(s) Add To Cart Outline
ITIL® Intermediate Release, Control & Validation 2011 Edition  - Students will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle.
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5 Day(s) Add To Cart Outline
ITIL® Intermediate Service Design 2011 Edition  - The student will learn the SD (Service Design) part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Design Intermediate exam as well as proving valuable workplace knowledge.
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ITIL® Intermediate Service Offerings and Agreements 2011 Edition  - The Service Offerings & Agreements course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL® v3 Service Offerings & Agreements Intermediate exam.
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ITIL® Intermediate Service Operation 2011 Edition  - This course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Operation intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.
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ITIL® Intermediate Service Strategy 2011 Edition  - Students will learn the SS (Service Strategy) part of the ITIL® v3 Intermediate Lifecycle certification stream. . The course prepares candidates to take the ITIL® v3 Service Strategy Intermediate exam.
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ITIL® Intermediate Service Transition 2011 Edition  - The ITIL® v3 (version 3) ST (Service Transition) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Transition Intermediate exam.
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4 Day(s) Add To Cart Outline